Mobile Tech & Customer Experience Specialist

T-MOBILE USA, Inc.; Pineville (LA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending account (FSA)

401(k) with company match

Paid time off (PTO)

Tuition assistance

Employee stock grant

Job summary

T-MOBILE USA, Inc. is looking for a Mobile Associate to support retail operations in Pineville, Louisiana. The role involves engaging customers, demonstrating technology solutions, and personalizing service offerings. Candidates should have a High School Diploma and preferably 6 months of customer service experience.

This position offers a base pay of $18/hour plus additional training pay, with full-time employees eligible for an annualized incentive target. Benefits include medical insurance, a 401(k) plan, paid time off, and stock grants.

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Must be at least 18 years old.
• Legally authorized to work in the United States.

Responsibilities

• Deliver personalized technology and service solutions.
• Utilize digital tools to enhance customer engagement.
• Complete required training for retail processes and technology.
• Collaborate with colleagues for a seamless customer experience.
• Perform other duties/projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is looking for a Mobile Associate to support retail operations in Pineville, Louisiana. The role involves engaging customers, demonstrating technology solutions, and personalizing service offerings. Candidates should have a High School Diploma and preferably 6 months of customer service experience.

This position offers a base pay of $18/hour plus additional training pay, with full-time employees eligible for an annualized incentive target. Benefits include medical insurance, a 401(k) plan, paid time off, and stock grants.