Mobile Tech Concierge & Support Specialist

Comcast; Forsyth (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support in-store operations and deliver a best-in-class customer experience for mobile products and services. You will act as a go-to technical resource, perform activations, education, troubleshooting, and handle escalations while contributing to a clean, organized store environment.

Ideal candidates bring a customer-first mindset, strong communication, and basic technical aptitude.

Qualifications

• High school diploma or GED required.
• Strong customer-service mindset and communication skills.
• Basic technical aptitude and willingness to learn Comcast systems.

Responsibilities

• Assist with mobile activations, education, troubleshooting and escalations.
• Support device transfers, password resets and account security.
• Keep store clean, organized and ensure proper product placement and accessibility.
• Demonstrate devices and accessories to upsell related products.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to support in-store operations and deliver a best-in-class customer experience for mobile products and services. You will act as a go-to technical resource, perform activations, education, troubleshooting, and handle escalations while contributing to a clean, organized store environment.

Ideal candidates bring a customer-first mindset, strong communication, and basic technical aptitude.