Mobile Tech & Customer Experience Associate

Comcast Careers; Wheaton (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean and efficient store environment while assisting customers with mobile products and services.

The role involves activating devices, guiding setup, troubleshooting, and educating customers on accessories to drive revenue.

Qualifications

• Customer-focused and able to work in a fast-paced retail store.
• High school diploma or GED is required.
• 0–2 years of relevant retail or customer service experience.

Responsibilities

• Activate devices and educate customers on features.
• Assist with mobile activations, education, and troubleshooting.
• Support with on-demand deliveries and upsell opportunities.
• Maintain store cleanliness and visual standards.
• Assist with returns, warranties, and account security.

Skills

Customer Focus

Workplace Organization

Technical Knowledge

Teamwork

Communication

Problem Solving

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical and operational resource, helping to maintain a clean and efficient store environment while assisting customers with mobile products and services.

The role involves activating devices, guiding setup, troubleshooting, and educating customers on accessories to drive revenue.