Mobile Retail Tech & Customer Experience Specialist

Comcast (CC) of Willow Grove; Brockton (MA); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to resource for activation, education, troubleshooting, and escalations while helping with store priorities to ensure customers leave confident with Comcast products and services.

In this role you will demonstrate device knowledge, assist with joining accessories and add-ons, and contribute to a clean,

Qualifications

• High school diploma or GED is required.
• 0-2 years of relevant work experience.
• Strong communication and problem-solving skills.

Responsibilities

• Provide a white-glove experience activating devices and educating customers on mobile products.
• Assist with activating, troubleshooting, and escalating customer issues.
• Maintain store environment, supports with returns/exchanges and device readiness.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to resource for activation, education, troubleshooting, and escalations while helping with store priorities to ensure customers leave confident with Comcast products and services.

In this role you will demonstrate device knowledge, assist with joining accessories and add-ons, and contribute to a clean,