Mobile Retail Tech & Support Specialist

Comcast; San Jose (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering an outstanding customer experience across mobile, activation, and troubleshooting tasks. You will educate customers, activate devices, and assist with accessories and upsell opportunities.

The role emphasizes technical aptitude, high service standards, and collaboration to ensure customers leave the store confident and excited about Comcast products and services.

Qualifications

• High School Diploma / GED.

Responsibilities

• Activate devices and BYOD education for customers.
• Troubleshoot device/service issues and assist with escalations.
• Assist with account security, lost/stolen device replacements, and recovery.
• Assist with SIM/eSIM activation and on-demand delivery/upsell opportunities.

Skills

Customer-Focused

Teamwork

Technical Knowledge

Problem Solving

Communication

Resilience

Self Motivation

Critical Thinking

Professional Integrity

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate to support store teams in delivering an outstanding customer experience across mobile, activation, and troubleshooting tasks. You will educate customers, activate devices, and assist with accessories and upsell opportunities.

The role emphasizes technical aptitude, high service standards, and collaboration to ensure customers leave the store confident and excited about Comcast products and services.