Mobile Tech & Customer Experience Specialist

Comcast (CC) of Willow Grove; Fresno (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Comcast is hiring a Mobile Retail Service Associate to support store teams in delivering an exceptional customer experience across mobile products and services. You will activate devices, educate customers, and assist with troubleshooting while maintaining a clean, organized store environment.

The role focuses on mobile activations, on-demand deliveries, and upselling accessories, with strong emphasis on customer service, device knowledge, and collaborative teamwork.

Qualifications

• High School Diploma / GED (Required).
• 0-2 Years relevant work experience.
• Equal opportunity employer statement.
• Basic IT and mobile device knowledge.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Mobile Retail Service Associate to support store teams in delivering an exceptional customer experience across mobile products and services. You will activate devices, educate customers, and assist with troubleshooting while maintaining a clean, organized store environment.

The role focuses on mobile activations, on-demand deliveries, and upselling accessories, with strong emphasis on customer service, device knowledge, and collaborative teamwork.