In-Store Mobile Tech & Customer Experience Specialist

Comcast; Springfield (IL); On-site; USD 35,000 - 39,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will serve as a go-to technical and operational resource, helping to maintain a clean and efficient store environment while assisting with mobile activation, education, troubleshooting, and escalations.

You will handle activations, customer education, troubleshooting, and occasional upsells while ensuring customers

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant work experience.

Responsibilities

• Activate new devices and BYOD on the network with a white-glove experience.
• Educate customers on tablets, wearables, and accessories.
• Troubleshoot and escalate device/service issues.
• Assist with store operations, merchandising, and clean environment.
• Support on-demand deliveries and upsell accessories.

Skills

Customer-focused

Workplace organization

Technical knowledge

Teamwork

Self motivation

Resilience

Communication

Problem solving

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will serve as a go-to technical and operational resource, helping to maintain a clean and efficient store environment while assisting with mobile activation, education, troubleshooting, and escalations.

You will handle activations, customer education, troubleshooting, and occasional upsells while ensuring customers