Mobile Tech Concierge — In-Store Support

Comcast; Santa Fe (NM); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Base pay transparency

Job summary

Comcast is seeking a Retail Service Associate to support the store team with a best-in-class customer experience across mobile, operations, and transactions. You will assist with activations, education, and basic troubleshooting while promoting add-ons and accessories to drive revenue.

This role emphasizes welcoming customers, maintaining store standards, and supporting tech-enabled services to empower customers with Comcast products.

Qualifications

• 0–2 years of relevant work experience.
• High School Diploma or GED.
• Excellent customer service and communication skills.
• Ability to learn technology and devices.

Responsibilities

• Assist customers with mobile activations and education.
• Troubleshoot basic device and service issues; escalate when needed.
• Maintain a clean, organized store environment and ensure product availability.
• Support with operational priorities and upsell accessories.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team with a best-in-class customer experience across mobile, operations, and transactions. You will assist with activations, education, and basic troubleshooting while promoting add-ons and accessories to drive revenue.

This role emphasizes welcoming customers, maintaining store standards, and supporting tech-enabled services to empower customers with Comcast products.