Mobile Retail Tech & Customer Experience Specialist

Comcast; Vancouver (WA); On-site; USD 22,000 - 29,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical resource, assisting with activations, education, troubleshooting, and escalations while ensuring the store remains clean and welcoming for customers.

Responsibilities include activating devices, assisting with BYOD setups, guiding tablet connections, and educating customers on accessories

Qualifications

• High school diploma or GED required.
• 0–2 years of relevant work experience (retail/tech support preferred).
• Ability to explain device features and troubleshoot common issues.

Responsibilities

• Activate mobile devices and educate customers on setup and options.
• Assist with device activations, SIM/eSIM setup, and account security.
• Troubleshoot and escalate complex device or service issues as needed.
• Support in-store operations, merchandising, and timely checkouts or exchanges.
• Upsell accessories and add-ons to enhance the customer experience.
• Provide outstanding customer service and maintain store cleanliness and organization.

Skills

Customer-focused

Workplace organization

Technical knowledge

Teamwork

Self motivation

Resilience

Communication

Problem solving

Professional integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to technical resource, assisting with activations, education, troubleshooting, and escalations while ensuring the store remains clean and welcoming for customers.

Responsibilities include activating devices, assisting with BYOD setups, guiding tablet connections, and educating customers on accessories