Mobile Tech Concierge — Activation & Support Specialist

Comcast (CC) of Willow Grove; Wheaton (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

Comcast's Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile and store operations. You will be a go-to resource for activation, education, troubleshooting, and escalations while maintaining a clean and efficient store environment.

The position supports on-demand deliveries and upsell opportunities, with emphasis on teamwork, inclusion, and exceptional customer service in a fast-paced retail setting.

Qualifications

• High School Diploma or GED required.
• 0-2 years of relevant work experience.
• Customer-focused and technically curious.

Responsibilities

• Mobile activations and education to customers.
• Assist with device troubleshooting and escalations.
• Support activation and setup of devices and services.
• Ensure store area is clean, organized, and safe.
• Assist with on-demand deliveries and upsell opportunities.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast's Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile and store operations. You will be a go-to resource for activation, education, troubleshooting, and escalations while maintaining a clean and efficient store environment.

The position supports on-demand deliveries and upsell opportunities, with emphasis on teamwork, inclusion, and exceptional customer service in a fast-paced retail setting.