Mobile Tech Concierge & Activation Specialist

Comcast (CC) of Willow Grove; Brentwood (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to resource for activation, education, troubleshooting, and escalations, helping customers leave confident and excited about Comcast products.

In this role you will activate devices, guide setup, educate on accessories, assist with account security, returns, and warranty processes, while

Qualifications

• High School Diploma / GED (Required).
• 0-2 Years of Relevant Work Experience.

Responsibilities

• Activate and educate customers on mobile devices and BYOD.
• Assist with activation, troubleshooting and escalations.
• Support store operations and maintain clean displays.
• Handle on-demand deliveries and upsell accessories.
• Provide hands-on demonstrations of devices and features.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a Mobile Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. You will be a go-to resource for activation, education, troubleshooting, and escalations, helping customers leave confident and excited about Comcast products.

In this role you will activate devices, guide setup, educate on accessories, assist with account security, returns, and warranty processes, while