Mobile Experience Specialist — Activation & Tech Support

Comcast; Northern (KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operations, and transactions. You’ll activate devices, educate customers, assist with returns, and help drive incremental revenue while maintaining a clean, safe store environment.

You’ll handle requests from activation to troubleshooting, upsell accessories, and promote digital tools, all while representing Comcast with professionalism and teamwork in a

Qualifications

• High School Diploma or GED is required.
• 0-2 years of relevant work experience.

Responsibilities

• Act as the in-store go-to for activating devices and educating customers on features and accessories.
• Troubleshoot basic issues and assist with account security and device replacement as needed.
• Assist with on-demand deliveries, upsell accessories, and maintain clean, organized sales floors.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Resilience

Communication

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, operations, and transactions. You’ll activate devices, educate customers, assist with returns, and help drive incremental revenue while maintaining a clean, safe store environment.

You’ll handle requests from activation to troubleshooting, upsell accessories, and promote digital tools, all while representing Comcast with professionalism and teamwork in a