Mobile Retail Specialist - Activation & Support

Comcast; Naples (FL); On-site; USD 17,908 - 24,796; Full time

Job summary

Comcast is seeking a Retail Service Associate to join the store team, delivering a best‑in‑class customer experience across mobile, operations, and transactions. You will be a go‑to resource for activation, education and troubleshooting, helping customers feel confident about their Comcast products and services.

You will guide customers through device setups, assist with account security, and participate in on‑demand deliveries and upsell opportunities while maintaining a clean, organized store

Qualifications

• High School Diploma / GED required.
• 2-5 Years relevant work experience

Responsibilities

• Provide a white‑glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices for seamless use.
• Educate customers on accessories and add‑ons that enhance their experience and drive incremental revenue.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Use advanced tools to manage escalations.
• Assist customers with transferring contacts, emails, and media.
• Provide password resets with appropriate credential verification.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in‑depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On‑Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add‑ons.
• Provide hands‑on demonstrations of devices and features to enhance value.
• Support store resets for proper merchandising and operational readiness.
• Maintain visual standards and product placement for optimal customer experience.
• Inspect back‑of‑house to ensure clean, secure, and properly placed inventory.
• Facilitate quick device swaps for customers.
• Process equipment returns efficiently while ensuring compliance.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Resilience

Critical Thinking

Problem Solving

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to join the store team, delivering a best‑in‑class customer experience across mobile, operations, and transactions. You will be a go‑to resource for activation, education and troubleshooting, helping customers feel confident about their Comcast products and services.

You will guide customers through device setups, assist with account security, and participate in on‑demand deliveries and upsell opportunities while maintaining a clean, organized store