Mobile Tech Concierge | Activation, Support & Upsell

Comcast (CC) of Willow Grove; Westminster Park (NY); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Comcast is seeking a Mobile RSA to support store teams with a best-in-class customer experience across mobile devices. You will handle activations, education, troubleshooting, and escalations while keeping the store clean and organized, ensuring customers leave confident in Comcast products and services.

In this role you will educate customers on accessories, assist with transfers, SIM/eSIM configuration, and upsell opportunities, contributing to overall sales and customer satisfaction in a

Formación

• High School Diploma / GED Certifications (if applicable) Relevant Work Experience 0-2 Years

Responsabilidades

• Mobile Focused Activations & Customer Education Provide a white-glove experience activating new devices or BYOD to the network.
• Mobile Escalations Troubleshoot and resolve complex device or service issues. Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
• Mobile Support Assist customers with transferring contacts, emails, and media. Provide password resets with appropriate credential verification. Activate and configure SIM or eSIM for device connectivity.
• On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
• Secondary Responsibilities: Provide hands-on demonstrations of devices, maintain merchandising and inventory readiness, and facilitate quick device swaps.

Conocimientos

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Educación

High School Diploma / GED

0-2 Years Relevant Work Experience

Descripción del empleo

Comcast is seeking a Mobile RSA to support store teams with a best-in-class customer experience across mobile devices. You will handle activations, education, troubleshooting, and escalations while keeping the store clean and organized, ensuring customers leave confident in Comcast products and services.

In this role you will educate customers on accessories, assist with transfers, SIM/eSIM configuration, and upsell opportunities, contributing to overall sales and customer satisfaction in a