Mobile Retail Specialist: Activations, Support & Upsell

Comcast; Forsyth (IL); On-site; USD 19,000 - 26,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to support store teams in delivering an exceptional customer experience across mobile services. The RSA acts as a technical and operational resource, helping with activations, education, troubleshooting, and escalations while supporting store priorities and ensuring a clean, efficient environment.

The role focuses on mobile activations, education, and troubleshooting, with opportunities to upsell accessories and add-ons.

Qualifications

• Clear communication with customers and team members.
• Ability to troubleshoot basic device issues and explain solutions.
• Willingness to learn Comcast products, services and digital tools.

Responsibilities

• Mobile activations and customer education to provide a white-glove experience.
• Troubleshoot and resolve device or service issues; assist with account security and device replacement.
• Assist with transfers, password resets, SIM/eSIM activation, and diagnostics.
• Ensure store cleanliness and proper merchandising; support with returns and exchanges.
• Upsell accessories or add-ons during on-demand deliveries and pickups.

Skills

Communication

Critical Thinking

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED Certifications (if applicable)

Job description

Comcast is hiring a Retail Service Associate to support store teams in delivering an exceptional customer experience across mobile services. The RSA acts as a technical and operational resource, helping with activations, education, troubleshooting, and escalations while supporting store priorities and ensuring a clean, efficient environment.

The role focuses on mobile activations, education, and troubleshooting, with opportunities to upsell accessories and add-ons.