Mobile Activation & Customer Experience Specialist

Comcast Corporation; Terra Linda (CA); On-site; USD 25,000 - 35,000; Full time

Job summary

Comcast Corporation in the United States is seeking a Mobile Retail Service Associate (Mobile RSA) to support store teams in delivering a best-in-class customer experience across mobile products and services. You will handle activations, education, and troubleshooting while helping meet operational priorities and drive customer confidence in Comcast solutions.

The role emphasizes hands-on demonstrations, device configuration, and upsell opportunities, with a focus on customer satisfaction and

Qualifications

• Customer-focused approach to in-store interactions.
• Strong organizational skills for a fast-paced retail environment.
• Ability to work as part of a team to deliver seamless customer experience.

Responsibilities

• Activate devices and BYOD onboarding with a white-glove approach.
• Guide customers through device setup and connectivity options.
• Educate customers on accessories and add-ons to drive revenue.
• Troubleshoot and resolve device or service issues across mobile products.
• Assist with account security, device replacements, and recovery processes.
• Perform diagnostics and assist with returns, exchanges, and warranty handling.

Skills

Customer-Focused

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Communication

Critical Thinking Problem Solving

Resilience

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast Corporation in the United States is seeking a Mobile Retail Service Associate (Mobile RSA) to support store teams in delivering a best-in-class customer experience across mobile products and services. You will handle activations, education, and troubleshooting while helping meet operational priorities and drive customer confidence in Comcast solutions.

The role emphasizes hands-on demonstrations, device configuration, and upsell opportunities, with a focus on customer satisfaction and