Mobile Tech Concierge - In-Store Activation & Support

Comcast (CC) of Willow Grove; Roseville (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Comcast is seeking a Mobile Retail Service Associate (RSA) to support store teams in delivering a best-in-class customer experience across mobile devices and services. You will handle activations, education, troubleshooting, and escalations while assisting with day-to-day store operations.

The role emphasizes customer support, product knowledge, and teamwork to ensure customers leave confident and excited about Comcast products and services.

Qualifications

• High School Diploma or GED is required.
• 0-2 years of relevant work experience preferred but not required.
• Strong communication and technical aptitude to assist customers.

Responsibilities

• Assist customers with mobile devices activation, education, troubleshooting, and escalations.
• Support store operations and ensure a clean, safe, and welcoming environment.
• Process returns, exchanges, and participate in upsell of accessories.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Mobile Retail Service Associate (RSA) to support store teams in delivering a best-in-class customer experience across mobile devices and services. You will handle activations, education, troubleshooting, and escalations while assisting with day-to-day store operations.

The role emphasizes customer support, product knowledge, and teamwork to ensure customers leave confident and excited about Comcast products and services.