Mobile Solutions Advisor – Stock, Benefits & Growth

T-Mobile USA; Saint Robert (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Parental leave

Discounts

Job summary

T-Mobile USA is hiring for a role supporting retail operations, engaging customers, and guiding them through technology and service solutions in a fast-paced environment.

Build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tool usage. Training and collaboration across channels are key parts of the role.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring for a role supporting retail operations, engaging customers, and guiding them through technology and service solutions in a fast-paced environment.

Build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey while developing skills in customer interaction and digital tool usage. Training and collaboration across channels are key parts of the role.