Mobile Solutions Consultant - Retail Tech & Service

T-MOBILE USA, Inc.; Columbus (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

12 paid holidays

Tuition assistance

Medical, dental and vision insurance

401(k)

Parental and family leave

Employee stock grants

Discounts on mobile service and home인터

Job summary

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes developing skills in customer interaction, digital tools, and service plan recommendations, with success measured by customer satisfaction and proficiency in product knowledge.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in retail is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech and service solutions.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to learn retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties or projects may be assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service or sales experience (Retail)

Job description

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes developing skills in customer interaction, digital tools, and service plan recommendations, with success measured by customer satisfaction and proficiency in product knowledge.