Mobile Tech Advisor: Grow with Training & Stock Grants

T-MOBILE USA, Inc.; Carthage (MO); On-site; USD 2,480,000 - 3,031,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations, engaging customers to understand their technology and service needs in a fast-paced environment.

You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. The position emphasizes customer satisfaction, product knowledge, and the effective use of digital resources.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations, engaging customers to understand their technology and service needs in a fast-paced environment.

You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tools. The position emphasizes customer satisfaction, product knowledge, and the effective use of digital resources.