Mobile Solutions Specialist

T-Mobile; Glenmont (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced store environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey, building product knowledge and confidence.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, knowledge, and effective use of digital resources. Training drives growth and career advancement.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail (Preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Legal work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced store environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey, building product knowledge and confidence.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by satisfaction, knowledge, and effective use of digital resources. Training drives growth and career advancement.