Mobile Solutions Specialist — Retail Tech & Growth

T-MOBILE USA, Inc.; Jacksboro (TN); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring for a retail associate role that engages customers and guides them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, while developing skills in customer interaction, digital tools, and service plan recommendations. This role emphasizes satisfaction, knowledge, and effective use of digital resources.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Assist with other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile USA, Inc. is hiring for a retail associate role that engages customers and guides them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, while developing skills in customer interaction, digital tools, and service plan recommendations. This role emphasizes satisfaction, knowledge, and effective use of digital resources.