Mobile Solutions Specialist

T-Mobile; Berwick (Columbia County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Paid time off and holidays

Discounts on mobile service and home

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate wireless products and services, and guide shoppers through the purchase journey. The role emphasizes product knowledge, digital tool usage, and strong customer interactions to boost satisfaction and loyalty.

Initial training includes on-the-job learning and pay incentives, with full-time benefits and opportunities for advancement within a fast-paced, customer-focused team.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform additional duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Change Agility

Teamwork

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate wireless products and services, and guide shoppers through the purchase journey. The role emphasizes product knowledge, digital tool usage, and strong customer interactions to boost satisfaction and loyalty.

Initial training includes on-the-job learning and pay incentives, with full-time benefits and opportunities for advancement within a fast-paced, customer-focused team.