Mobile Solutions Advisor – In-Store Concierge

T-MOBILE USA, Inc.; Springfield (MO); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates, Store-in-Store to bring the T-Mobile brand to life at partner locations. You will engage customers, educate them on solutions, and drive sales in a fast-paced retail setting.

You will use digital tools, identify customer needs, and demonstrate value while maintaining high service standards. Training is provided; on-the-job growth is encouraged, with stock grants and benefits described in detail in the posting.

Qualifications

• Coaching, communication and sales skills are essential.
• Ability to educate customers on products and services.
• Strong relationship-building and customer engagement abilities.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment and demonstrates value of T-Mobile solutions.
• Leverage digital self-serve tools during interactions and onboarding to deepen relationships.
• Provide exceptional service and work toward sales targets and quality of sale metrics.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking Mobile Associates, Store-in-Store to bring the T-Mobile brand to life at partner locations. You will engage customers, educate them on solutions, and drive sales in a fast-paced retail setting.

You will use digital tools, identify customer needs, and demonstrate value while maintaining high service standards. Training is provided; on-the-job growth is encouraged, with stock grants and benefits described in detail in the posting.