Mobile Sales & Service Specialist

T-Mobile; Hammond (IN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to deliver personalized technology solutions and assist customers with network plans and features. The role includes on-the-floor sales, service explanations, and participation in training for retail processes and wireless technology innovations.

Ideal candidates have a high school diploma and some customer service experience. The position emphasizes teamwork, adaptability, and a customer-first mindset in a fast-paced retail setting.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Strong communication and customer service skills.
• Ability to multitask and work in a team.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to deliver personalized technology solutions and assist customers with network plans and features. The role includes on-the-floor sales, service explanations, and participation in training for retail processes and wireless technology innovations.

Ideal candidates have a high school diploma and some customer service experience. The position emphasizes teamwork, adaptability, and a customer-first mindset in a fast-paced retail setting.