Mobile Sales Specialist - Tech & Customer Care

T-MOBILE USA, Inc.; Richmond (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Disability insurance

Stock grants

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, delivering personalized device and service solutions. You will use digital tools to demonstrate coverage and benefits, build relationships, and contribute to a seamless customer experience.

Applicants should have a High School diploma and some experience in customer service or sales. Training is provided, with potential incentives and stock grants for eligible employees.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Provide personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage and service benefits using digital tools.
• Complete training to build knowledge of products, services, systems, and processes.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, delivering personalized device and service solutions. You will use digital tools to demonstrate coverage and benefits, build relationships, and contribute to a seamless customer experience.

Applicants should have a High School diploma and some experience in customer service or sales. Training is provided, with potential incentives and stock grants for eligible employees.