Mobile Sales & Service Specialist

T-Mobile; Los Angeles (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Commuter benefits

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service choices in a fast-paced store environment. You will develop product knowledge, demonstrate features, and guide shoppers through their purchase journey while leveraging digital tools.

The role emphasizes customer service, teamwork, and learning; benefits include comprehensive coverage and growth opportunities for career advancement within a dynamic retail team.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Legally authorized to work in the United States (implied)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service choices in a fast-paced store environment. You will develop product knowledge, demonstrate features, and guide shoppers through their purchase journey while leveraging digital tools.

The role emphasizes customer service, teamwork, and learning; benefits include comprehensive coverage and growth opportunities for career advancement within a dynamic retail team.