Mobile Sales Specialist — Tech & Customer Experience

T-MOBILE USA, Inc.; Montclair (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock plans

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and knowledge.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

6 months of customer service and/or sales experience (Retail)

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction and knowledge.