Mobile Sales Associate: Tech & Service Expert

T-MOBILE USA, Inc.; Penwick Village (MD); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Parental leave

Disability insurance

Job summary

T-Mobile USA, Inc. is hiring in the United States for a retail-friendly role that helps customers with technology and service solutions.

The associate will build product knowledge, demonstrate features, and guide customers through their shopping journey in a fast-paced environment. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge application.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring in the United States for a retail-friendly role that helps customers with technology and service solutions.

The associate will build product knowledge, demonstrate features, and guide customers through their shopping journey in a fast-paced environment. The position emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge application.