Mobile Sales Specialist – Tech Solutions & Customer Care

T-MOBILE USA, Inc.; Grove City (OH); On-site; USD 41,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, explain network features, and guide them through service plans with strong product knowledge and digital tool use.

The role emphasizes delivering a positive customer experience, building loyalty, and working cross-functionally to meet store goals. Training is provided; performance incentives and benefits apply.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, explain network features, and guide them through service plans with strong product knowledge and digital tool use.

The role emphasizes delivering a positive customer experience, building loyalty, and working cross-functionally to meet store goals. Training is provided; performance incentives and benefits apply.