Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Mason City (IA); On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with devices and service plans in a fast-paced setting. The role emphasizes hands-on demonstrations and using digital tools to show coverage and benefits.

Ideal candidates have at least a high school diploma and some experience in customer service or sales. The position offers comprehensive benefits, stock opportunities, and opportunities for advancement.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with devices and service plans in a fast-paced setting. The role emphasizes hands-on demonstrations and using digital tools to show coverage and benefits.

Ideal candidates have at least a high school diploma and some experience in customer service or sales. The position offers comprehensive benefits, stock opportunities, and opportunities for advancement.