Mobile Sales Pro — Tech Solutions & Customer Care

T-Mobile; Arden (DE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Disability insurance

Life insurance

AD&D coverage

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide shoppers along their journey, while strengthening customer relationships and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with on‑the‑job training, competitive base pay, stock incentives, and comprehensive benefits

Qualifications

• Required: High School Diploma or GED.
• Preferred: 6 months of customer service and/or sales experience in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide shoppers along their journey, while strengthening customer relationships and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with on‑the‑job training, competitive base pay, stock incentives, and comprehensive benefits