Mobile Tech & Service Sales Pro

T-Mobile; Athens (GA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee stock purchase plan

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and work with digital tools to explain plans and features, aiming for high customer satisfaction and loyalty.

This role includes on-the-job training, access to competitive benefits, and a path to Mobile Expert with incentive opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Able to work in a fast-paced retail environment.
• Legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced environment.

You will develop product knowledge, demonstrate solutions, and work with digital tools to explain plans and features, aiming for high customer satisfaction and loyalty.

This role includes on-the-job training, access to competitive benefits, and a path to Mobile Expert with incentive opportunities.