Mobile Sales Pro — Tech Solutions & Customer Experience

T-Mobile; North Lindenhurst (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and use digital tools to enhance the customer shopping journey.

You’ll develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to customer satisfaction and loyalty. Training is provided and performance impacts compensation.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and use digital tools to enhance the customer shopping journey.

You’ll develop skills in customer interaction, digital tool usage, and service plan recommendations while contributing to customer satisfaction and loyalty. Training is provided and performance impacts compensation.