Mobile Sales Pro: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; West Peoria (IL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical/dental/vision insurance

Paid time off

Paid holidays

Commuter/transit benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and delivering personalized technology and service solutions.

You will guide customers through their shopping journey, using digital tools to explain plans, devices, and features while developing strong customer relationships. The role emphasizes customer interaction, problem solving, and teamwork, with comprehensive on-the-job training and benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Legally authorized to work in the United States.
• Able to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Change Agility

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and delivering personalized technology and service solutions.

You will guide customers through their shopping journey, using digital tools to explain plans, devices, and features while developing strong customer relationships. The role emphasizes customer interaction, problem solving, and teamwork, with comprehensive on-the-job training and benefits.