Mobile Sales Pro - Tech Solutions & Customer Care

T-Mobile; Ames (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by assisting customers with technology and service plans in a fast-paced store setting.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience through effective communication and problem solving. Includes on-the-job training, career growth, and eligibility for incentives and company stock programs.

Qualifications

• High School Diploma or ged is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Legal to work in US

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by assisting customers with technology and service plans in a fast-paced store setting.

The role emphasizes building product knowledge, using digital tools, and delivering a high-quality customer experience through effective communication and problem solving. Includes on-the-job training, career growth, and eligibility for incentives and company stock programs.