Mobile Sales Pro: Tech Solutions & Customer Experience

T-Mobile; Clarksburg (WV); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Discounts on mobile service and home인터

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will learn product knowledge, demonstrate solutions, and guide customers through their shopping journey with a focus on service quality and customer satisfaction.

Role requires engaging customers, using digital tools, and building strong relationships.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Must be eligible to work in the United States.
• Ability to build product knowledge and use digital tools to assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will learn product knowledge, demonstrate solutions, and guide customers through their shopping journey with a focus on service quality and customer satisfaction.

Role requires engaging customers, using digital tools, and building strong relationships.