Mobile Retail Sales Pro: Tech & Customer Experience

T-Mobile; Independence (KS); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and digital tool usage. Success is measured by customer satisfaction and proficiency with product knowledge, with opportunities for on-the-job training and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and digital tool usage. Success is measured by customer satisfaction and proficiency with product knowledge, with opportunities for on-the-job training and