Mobile Sales Pro — Tech Solutions & Customer Experience

T-Mobile; Midlothian (TX); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Parental and family leave

Health, dental, and vision insurance

Training pay

Job summary

T-Mobile USA, Inc. is hiring for a retail role that focuses on assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Compensation includes base pay with training pay and potential incentives. Benefits include stock grants, 401(k), health/dental/vision, PTO, and holidays. Equal opportunity employer.

Qualifications

• Minimum age 18 and legally authorized to work in the United States.
• 6 months of customer service or sales experience in a retail environment preferred.
• High school diploma or GED required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail role that focuses on assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Compensation includes base pay with training pay and potential incentives. Benefits include stock grants, 401(k), health/dental/vision, PTO, and holidays. Equal opportunity employer.