Mobile Retail Specialist — Customer Experience

Comcast; Miami (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Comcast's Retail Service Associate role focuses on delivering an outstanding customer experience across mobile, activation, and support tasks. You’ll activate devices, guide customers through setup, and upsell accessories while maintaining a clean store environment.

The position emphasizes problem solving, teamwork, and strong communication to ensure customers leave confident and eager about Comcast products and services.

Qualifications

• High school diploma or GED required.
• 0-2 years of work experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide a white-glove experience activating devices and guiding BYOD.
• Educate customers on accessories and upsell to increase revenue.
• Assist with mobile activations, troubleshooting, and escalations.
• Ensure store cleanliness, product placement and navigational flow.
• Support with on-demand deliveries and exchanges when needed.

Skills

Customer-Focused

Workplace Organization

Technical Knowledge

Teamwork

Self Motivation

Communication

Resilience

Critical Thinking Problem Solving

Professional Integrity

Education

High School Diploma

Job description

Comcast's Retail Service Associate role focuses on delivering an outstanding customer experience across mobile, activation, and support tasks. You’ll activate devices, guide customers through setup, and upsell accessories while maintaining a clean store environment.

The position emphasizes problem solving, teamwork, and strong communication to ensure customers leave confident and eager about Comcast products and services.