Mobile Retail Specialist: Activation, Support & Upsell

Comcast Resume; Orland Park (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team across mobile activations, education, troubleshooting, and escalations. You will help maintain a clean, welcoming environment and provide expert customer support for mobile devices and services.

This role focuses on delivering a best-in-class customer experience, assisting with orders, returns, and on-demand deliveries, while promoting Comcast products and digital tools. A proactive learner thrives here.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.
• Excellent customer service and communication skills.

Responsibilities

• Activate and assist customers with mobile devices and BYOD setup.
• Educate customers on accessories and upsell opportunities.
• Troubleshoot basic device issues and assist with account security.
• Maintain store cleanliness and device readiness.
• Support operational priorities and help ensure a smooth customer experience.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team across mobile activations, education, troubleshooting, and escalations. You will help maintain a clean, welcoming environment and provide expert customer support for mobile devices and services.

This role focuses on delivering a best-in-class customer experience, assisting with orders, returns, and on-demand deliveries, while promoting Comcast products and digital tools. A proactive learner thrives here.