Mobile Retail Experience Specialist

Comcast Resume; Germantown (TN); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team with mobile activations, education, troubleshooting and customer service. You will help keep the store clean and organized while delivering a best-in-class experience for customers.

The role focuses on activation, education, and resolving issues, with opportunities to upsell accessories and services and to participate in a fast-paced tech environment.

Qualifications

• High School Diploma / GED required.
• 0-2 years relevant work experience.
• Equal opportunity employer.

Responsibilities

• Provide a white-glove customer experience activating devices and educating customers.
• Troubleshoot and resolve basic device issues and account access.
• Assist customers with activations, transfers and SIM/eSIM setup.
• Support store operations and ensure clean, organized displays.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team with mobile activations, education, troubleshooting and customer service. You will help keep the store clean and organized while delivering a best-in-class experience for customers.

The role focuses on activation, education, and resolving issues, with opportunities to upsell accessories and services and to participate in a fast-paced tech environment.