Mobile Retail Experience Specialist

Comcast Resume; Jacksonville (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast's Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile activation, education, and support, ensuring customers leave confident and excited about Comcast products and services. The role serves as a go-to technical and operational resource in store operations.

RSAs handle activations, education, troubleshooting, escalations, and assist with operational priorities to maintain a clean and efficient store environment.

Qualifications

• Strong communication and customer-service orientation.
• Ability to learn and adapt in a fast-paced retail environment.
• Willingness to follow Comcast policies and operating principles.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Troubleshoot basic device issues and assist with account security.
• Support on-demand delivery and upsell accessories.
• Maintain store cleanliness, merchandising, and inventory control.
• Deliver excellent customer service and promote digital options.

Skills

Communication

Customer-focused

Professional integrity

Resilience

Self-motivation

Teamwork

Workplace organization

Education

High School Diploma / GED

Job description

Comcast's Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile activation, education, and support, ensuring customers leave confident and excited about Comcast products and services. The role serves as a go-to technical and operational resource in store operations.

RSAs handle activations, education, troubleshooting, escalations, and assist with operational priorities to maintain a clean and efficient store environment.