Mobile Retail Specialist: Activation, Support & Upsell

Comcast; Fort Lauderdale (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Comcast is seeking an enthusiastic Retail Service Associate to support store teams with a best-in-class customer experience across mobile, activation, troubleshooting and upsell opportunities. You will secure device connectivity, educate customers, and assist with order handoffs while maintaining clean, organized spaces.

The role emphasizes technical readiness, strong communication, and teamwork to drive customer satisfaction and store performance in a fast‑paced retail environment.

Qualifications

• Good communication and customer service skills.
• Ability to troubleshoot basic device issues and explain solutions clearly.
• Comfort with technology and learning new tools.
• Strong work ethic and reliability.
• Attention to detail and problem solving under pressure.

Responsibilities

• Activate devices and BYOD setups; educate customers on accessories to drive revenue.
• Troubleshoot device/service issues and assist with account security and recoveries.
• Transfer contacts, emails, and media; perform password resets with verification.
• Process on‑demand deliveries and upsell accessories or add‑ons.
• Support store operations, merchandising and inventory cleanliness.

Skills

Communication

Critical Thinking

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED Certifications

Job description

Comcast is seeking an enthusiastic Retail Service Associate to support store teams with a best-in-class customer experience across mobile, activation, troubleshooting and upsell opportunities. You will secure device connectivity, educate customers, and assist with order handoffs while maintaining clean, organized spaces.

The role emphasizes technical readiness, strong communication, and teamwork to drive customer satisfaction and store performance in a fast‑paced retail environment.