Mobile Retail Activation & Support Specialist

Comcast Resume; Wheaton (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Comcast is hiring a Retail Service Associate to deliver a best-in-class customer experience across mobile, activation and support. You will help customers with device setup, transfers, troubleshooting and education, while keeping the store clean and organized.

This role emphasizes teamwork, problem solving, and a proactive upsell of accessories. You will follow Comcast operating principles and contribute to a positive, inclusive store environment.

Qualifications

• High School Diploma / GED required.
• 0-2 years of relevant work experience in retail preferred.

Responsibilities

• Activate and educate customers on mobile devices and BYOD.
• Troubleshoot device/service issues and assist with account security.
• Assist with activation, transfers, and setup of devices.
• Process returns or exchanges per policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is hiring a Retail Service Associate to deliver a best-in-class customer experience across mobile, activation and support. You will help customers with device setup, transfers, troubleshooting and education, while keeping the store clean and organized.

This role emphasizes teamwork, problem solving, and a proactive upsell of accessories. You will follow Comcast operating principles and contribute to a positive, inclusive store environment.