Retail Mobile Experience Advisor

Comcast; Grand Rapids (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate to support the store team with a best-in-class customer experience across mobile and transactional activities. You will assist with activations, education, and troubleshooting while maintaining a clean store environment and driving customer confidence in Comcast products and services.

Responsibilities include onboarding customers to devices, providing guidance, handling escalations, and contributing to operational priorities.

Qualifications

• High school diploma or GED required.
• 0–2 years of relevant retail or customer service experience preferred.
• Equal opportunity employer statement included in posting.

Responsibilities

• Provide a white-glove customer experience during mobile activations and education.
• Troubleshoot basic device issues and assist with account security where needed.
• Assist customers with transfers, settings, and product questions.
• Support store operations and maintain a clean, organized environment.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team with a best-in-class customer experience across mobile and transactional activities. You will assist with activations, education, and troubleshooting while maintaining a clean store environment and driving customer confidence in Comcast products and services.

Responsibilities include onboarding customers to devices, providing guidance, handling escalations, and contributing to operational priorities.