Mobile Experience Specialist

Comcast (CC) of Willow Grove; King of Prussia (PA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Benefits

Bonus eligibility

Job summary

Comcast Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile, operations, and transactions. You will activate devices, educate customers, troubleshoot issues, and assist with transfers, resets, and upsell opportunities while maintaining a clean store environment.

The position requires strong communication, problem solving, and teamwork. It offers base pay with potential bonuses and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 0-2 years of customer service or retail experience preferred.

Responsibilities

• Activate devices and educate customers on mobile options.
• Troubleshoot device or service issues and secure accounts.
• Assist with transfers, password resets, SIM/eSIM activation.
• Process returns or exchanges per policy.
• Fulfill on-demand deliveries and upsell accessories.
• Maintain store cleanliness and visual standards.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Integrity

Resilience

Self-Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Retail Service Associate role focuses on delivering a best-in-class customer experience across mobile, operations, and transactions. You will activate devices, educate customers, troubleshoot issues, and assist with transfers, resets, and upsell opportunities while maintaining a clean store environment.

The position requires strong communication, problem solving, and teamwork. It offers base pay with potential bonuses and a comprehensive benefits package.