Mobile Retail Experience Specialist

Comcast Resume; Panama City (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Comcast is seeking a store-focused team member to support the customer experience and help maintain an inviting store environment. You will assist with mobile activations, educate customers on devices and services, and help ensure accurate inventory and clean back-of-house spaces.

The role emphasizes customer service, teamwork, and adherence to procedures while driving incremental revenue through accessories and add-ons.

Qualifications

• High School Diploma or GED (Required).
• 0-2 years of relevant work experience.
• Strong communication and problem-solving skills.
• Ability to learn Comcast products and digital tools.

Responsibilities

• Provide a white-glove experience activating new devices or BYOD to the network.
• Guide customers through tablet setup and connectivity options.
• Support activation and pairing of wearable devices.
• Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
• Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
• Demonstrate basic features and capabilities of devices to increase customer confidence.
• Troubleshoot and resolve complex device or service issues.
• Assist customers with transferring contacts, emails, and media.
• Provide password resets with appropriate credential verification.
• Activate and configure SIM or eSIM for device connectivity.
• Perform in-depth diagnostics to identify and resolve issues.
• Process returns or exchanges in compliance with company policies.
• Assist with warranty claims and replacement processes.
• Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
• On-Demand Delivery, BAPIS & XM Upsell: fulfill deliveries and pickups, upsell accessories.

Skills

Communication

Problem Solving

Customer Focus

Teamwork

Resilience

Self Motivation

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

Comcast is seeking a store-focused team member to support the customer experience and help maintain an inviting store environment. You will assist with mobile activations, educate customers on devices and services, and help ensure accurate inventory and clean back-of-house spaces.

The role emphasizes customer service, teamwork, and adherence to procedures while driving incremental revenue through accessories and add-ons.