Mobile Retail Specialist - Activation & Support

Comcast Technology Solutions; Deptford Township (NJ); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

5% quarterly bonus

Bonus potential

Comcast Benefits

Job summary

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role focuses on mobile activations, education, troubleshooting, and ensuring a clean, accessible store environment with strong customer service.

You will assist with on-demand deliveries, BAPIS/XM upsell opportunities, and handle escalations while aligning with Comcast principles and policies.

Qualifications

• Strong communication and critical thinking skills.
• Ability to solve problems and deliver customer-focused service.
• Professional integrity with resilience and teamwork.

Responsibilities

• Activate and educate customers on devices and services.
• Troubleshoot and resolve basic device or service issues.
• Assist with on-demand deliveries, upselling accessories, and warranty support.
• Maintain store cleanliness and merchandising standards.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. The role focuses on mobile activations, education, troubleshooting, and ensuring a clean, accessible store environment with strong customer service.

You will assist with on-demand deliveries, BAPIS/XM upsell opportunities, and handle escalations while aligning with Comcast principles and policies.