Mobile Retail Specialist: Activation & Customer Support

Comcast Advertising; Cape Coral (FL); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Comcast Advertising is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience for Xfinity Mobile. You will help with mobile activations, customer education, and in-store operations to ensure customer confidence and satisfaction.

The role emphasizes teamwork, problem solving, and a proactive approach to upselling accessories and ensuring a clean, well-organized store environment.

Qualifications

• Strong communication and customer service skills.
• Ability to troubleshoot and resolve issues.
• Demonstrates professionalism and integrity in all interactions.

Responsibilities

• Assist with mobile activations and educate customers on device features.
• Troubleshoot and resolve device or service issues and assist with account security.
• Support customer transitions, including transfers and password resets, with proper verification.
• Handle on-demand deliveries and upsell accessories or add-ons where appropriate.
• Maintain store cleanliness, proper merchandising, and orderly back-of-house conditions.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast Advertising is seeking a Retail Service Associate to support the store team in delivering a best-in-class customer experience for Xfinity Mobile. You will help with mobile activations, customer education, and in-store operations to ensure customer confidence and satisfaction.

The role emphasizes teamwork, problem solving, and a proactive approach to upselling accessories and ensuring a clean, well-organized store environment.